Service Drive Manager

Service Drive Manager – Carlock CDJR

Description

The Service Drive Manager is responsible for overseeing the effective operations of the service drive, ensuring customer satisfaction and maximizing profitability. This role involves managing a team of service advisors, writing repair orders, scheduling appointments, and ensuring timely vehicle repairs and maintenance.

- Minimum of 2 years of automotive experience, preferably within a dealership environment

Responsibilities

• Customer Service: Greet and welcome customers, addressing their inquiries and concerns in a professional and courteous manner.
• Team Management: Recruit, train, and supervise a team of service advisors, ensuring their performance meets company standards.
• Scheduling: Manage the appointment scheduling process, optimizing workflow and maximizing shop capacity.
• Communication: Maintain effective communication with technicians, customers, and management, providing updates and resolving issues promptly.
• Inventory Management: Ensure adequate inventory levels of parts and supplies to support service operations.
• Quality Control: Monitor the quality of service provided, ensuring that repairs are completed accurately and on time.
• Financial Performance: Track and analyze key performance indicators (KPIs) to assess the financial health of the service department.
• Other duties as assigned

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.  
• Experience: Minimum of 2 years of experience in automotive service
• Education: High school diploma or equivalent required.
• Certifications: Driver's license.
• Skills:
• Strong customer service skills and ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Proficiency in automotive service software and systems.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

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Benefits

• Benefits include health insurance, dental and vision insurance, life insurance, paid time off, supplemental insurance policies, 401(k) plans, and paid Holidays.

About Us

Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands. With locations across Tennessee, Mississippi, Alabama, and Louisiana, Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers. Family-owned for three generations, the Carlock family has built a reputation for excellence, fostering a workplace culture centered on expertise, customer satisfaction, and career growth. Our dealerships provide endless opportunities to be part of something exceptional.

At Carlock, we seek passionate individuals committed to learning and perfecting their craft. As a member of the Carlock family, you’ll receive continuous training and development opportunities to grow your career. We believe in promoting from within and cultivating the next generation of automotive leaders. With manufacturer-sponsored courses and annual training programs, we invest in your long-term success. In addition to professional growth, we offer competitive benefits, including health, dental, and vision insurance, life insurance, paid time off, supplemental insurance, 401(k) plans, and paid holidays. From your first day with us to the road ahead, we're committed to fueling your growth and guiding your journey every mile of the way.